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Privacy policy

Pratham Healthcare (“Company” or “We” or “Our” or “Us”) takes the privacy of your information seriously. This Privacy Policy describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

The “User” (“You” or “Your” or the “User”) shall mean and include but not limited to the visitors who visit the Website, the registered or unregistered visitors who provide credentials or not on our Website, whether they have logged into their account or not, whether the visitor is an active user or not in the sole opinion of Pratham Healthcare.

The Website is a platform that facilitates the online purchase of Veterinary Medicines, Veterinary Products, Dietetic Food For Veterinary Use, Dietary Supplements For Animals, Pet Care and Accessories for sale by Pratham Healthcare through Third Party Pharmacies/ Vendors.

You are advised to carefully read this Privacy Policy before using or availing any of our products and/or services. By accessing or using this website / app, you agree to be bound by the terms described herein and all the terms incorporated by reference. 

 

  1. PERSONAL INFORMATION

Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation conjunction with other information.

“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Us for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

By clicking "I accept" when downloading the App or proceeding to the Website, and/or using our services you represent that you voluntarily provide us with personal information including medical and financial information and consent to their collection, use and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorised by any third party (including a child or an employer) whose information you share with us. We shall act as per your representation of authority and shall not make any independent enquiries to ascertain the veracity of your authorisation. In the event you do not have sufficient authorisation you shall be solely responsible for your acts and omissions including sharing of information with us by you and the consequential processing and actions taken by us in accordance with this Privacy Policy.

 

  1. TYPES OF DATA COLLECTED
  2. Information you give us:

When you sign up or register on our App or Website to use our Services, and during the course of actual usage of our Services, the types of information that will be collected by us include the following:

  • Contact information: Name, Address, Contact details, Email ID, Phone Number;
  • Demographic information: Gender, Age;
  • Data regarding your usage such as search history made by you through the use of Services;
  • Any other detail relating to the above you voluntarily provide or is generated on usage of any of the services availed by you, or for providing value added service;
  • Physical health condition which you voluntarily provide or is generated on usage of our services through the app/website;
  • Any additional information that you voluntarily choose to provide through any mode of communication or during any interaction.

In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to Us in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Pratham Healthcare only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

 

  1. Information from Other Sources

We might receive information about You such as order details, Your details shared with Our partners etc. from other sources including from Our partners, advertisers or third parties registered on the Platform and add it to Our account information.

 

  1. Cookies

Our Company, like many other websites uses “Cookies”. Cookies are small data files that a website stores on your web browser. These are used for the purpose of storing your preferences, previous activities browsing activities, profiling, advertising and tracking behaviour on this Website. By visiting the Website, you acknowledge, accept and expressly authorize the placement of cookies on your web browser. You may choose to set Your web browser to refuse cookies, or to alert You when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

 

  1. Third party tools and software

We use third party SDKs in Our App. Majority of them are different payment options by which You can make a payment for an order. In order to enhance Your personal and overall experience some of the tools are used therein.

The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

You agree that You are providing all information, including SPDI to Us voluntarily. Collection, use and disclosure of personal information and SPDI requires Your express consent.

You are providing Us with Your consent to Our use, collection and disclosure of the personal information and SPDI. You may choose to not provide Us with personal information and SPDI, but in the event that You do so, We will be unable to provide You access to Our Website or deliver products or provide Services through Our Website.

 

  1. HOW IS THE INFORMATION COLLECTED USED

Information about You and the other Users of the Website forms an integral part of Our business. We only share the personal information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using the Website or the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We, have arrangements with third parties (including as mentioned below) such as affiliates or group companies, service providers, retailers, Retail Pharmacies, payment gateways, logistics partners who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity. Some of the third parties include:

  1. Retail partners:Some of Your personal information or SPDI will be shared with affiliated retailers, the Retail Pharmacies who supply and service Your order and with the other third parties if required. These retailers operate on the Website or sell Veterinary Medicines, Veterinary Products, Dietetic Food For Veterinary Use, Dietary Supplements For Animals, Pet Care and Accessories to You on the Site or the App. You can identify when a third party is involved in Your transactions, and We share customer information related to those transactions with that third party;
  2. Third Party Service Providers:Some of Your personal information or SPDI may be shared with third party service providers, such as retailers, and logistics providers for the fulfilment of Services and delivery of Your order(s). Examples include fulfilling orders, collection and processing, delivering packages, sending postal mail, newsletters and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing card payments and providing customer service. The tools used by such third party service providers to provide the Services, may also collect Your personal information or SPDI during the process of providing such Services. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law. It is clarified that We will not be responsible and liable for the acts of omissions and commissions of such third parties associated with Us. However, We may facilitate resolving any issue You may face with such third parties;
  3. Our Legal obligations:We may release account and other personal information when We believe in good faith that such release is appropriate to comply with applicable law including to: (i) conform to legal requirements or comply with legal process; (ii) protect rights or property or affiliated companies; (iii) prevent a crime or in interest of national security; or (iv) protect personal safety of Our Users or the public. We may also disclose Your personal information to enforce or apply Our Terms and other agreements; or protect the rights, property or Our safety, safety of Our Users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction;
  4. Sharing upon merger or amalgamation or intra-group transfer: Any third party to which We transfer or sell Our assets, merge or consolidate with, will have the right to continue to use the information (including SPDI) provided to Us by You, in accordance with the Terms and this Privacy Policy. We may disclose information to Our partners, affiliates, subsidiaries, group entities, investors, stakeholders or potential associates in an anonymized and aggregate manner, so that they too may understand how Users use Our Website and enable Us to create a better overall experience for You; and
  5. Improving Our business: You acknowledge that We have a right to use data provided by You for improving Our Services, marketing and promotional efforts and customize Your experience. These uses improve the Site, the App, and the Services, and better tailor it to meet Your needs, so as to provide You with an efficient, safe and customized experience. We may transfer such personal Information and SPDI to a third party, including persons outside India, to improve product and Service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us.

 

  1. SECURITY PRACTICES

The Company adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. We take adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.

 

You hereby acknowledge that the Company is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

 

  1. MINORS

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

 

  1. DATA SECURITY

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us on our registered e-mail.

 

  1. RETENTION OF DATA

We store your personal information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you with our Services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period. Data collected under this Privacy Policy is hosted on servers located in India.

If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymized form for analytical and research purposes.

 

  1. YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of the Company as described in this Privacy Policy. You have the following rights in relation to your sensitive personal information and which can be exercised:

  • Right to Access, Review and Modify
  • Right to Correction
  • Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

 

  1. DISCLOSURE AND TRANSFER OF YOUR DATA

We may disclose and in some cases transfer your personal information to such entities as required to provide services to you and to provide value added services or other third party products and services, to the extent permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt. An indicative list of entities we may disclose or transfer information to, are provided below:

  1. Service Providers: We share personal information with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, data mining, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case are obligated to protect your data.

We may also share information with employees, data processors, consultants, business partners and technology partners on a need to know basis. Such entities would be contractually obligated to maintain confidentiality in relation to your data. If you are an end user, your personal information will also be shared with your chosen HSPs.

  1. Business Affiliates: We may disclose or transfer some of your information to entities, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiary of holding company of the Company including foreign entities, and in particular group companies and affiliates who are involved in the provision of products and services, to the extent permitted by applicable law.

In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal information to the relevant third party with the same rights of access and use.

  1. Law Enforcement Agencies: We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India.
  2. Other Third Parties: We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. Anonymized, aggregated data that cannot re-identify You, may be shared with advertisers, research firms and other partners.

Subject to applicable law, We may at Our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country.

By using the Website, You accept the terms hereof and hereby consent to Us, sharing with and/or processing of Your personal information and SPDI by third parties, including in any location outside India, provided that they ensure that Your SPDI is protected in compliance with standards that are comparable to the standards of protection afforded to it in India or equivalent international standards.

 

  1. THIRD PARTY WEBSITES AND SERVICES

Our Website and App may contain links to third party services, and give you the ability to access such third-party websites, products, and services. Please note that you may proceed to the use of such third party website or service at your own risk and the Company will not be held liable for any outcome or harm arising as a result of your use of such third party websites or services. Please read the privacy policies of any third party before proceeding to use their websites, products, or services.

 

  1. SECURITY

We employ security technology as detailed in our privacy policy however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

 

  1. SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

 

  1. CHANGES TO THIS PRIVACY POLICY

We may periodically revise or update this Privacy Policy. Your continued use of our products and services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us to close any account you may have created.

 

  1. CONTACT US

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at info@vetallies.in You may contact us for information on Service Providers, Partners and Entities with whom we may share your Data in compliance with this Privacy Policy and applicable law. We will respond to your request within 30 days.

 

DISCLAIMER

PRATHAM HEALTHCARE DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE/MOBILE APPLICATION IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE/MOBILE APPLICATION SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE/MOBILE APPLICATION OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.